FREE SHIPPING ON DOMESTIC ORDERS $50 OR MORE! USE CODE SHEESHOP

Shipping/FAQ

PRODUCTION TIME

Each product is lovingly designed just for you! During this stage your items are sent to our production partners and the physical product is made for you!

Production time does not include shipping time. Online orders are sent to the printer and are processed within 5-7 business days of payment and shipped via USPS Priority Mail with delivery confirmation. 

PLEASE KNOW WE ARE ALWAYS WORKING TO MEET OR EXCEED THIS TIMELINE.

Business days are Monday through Friday and exclude all major U.S. holidays. 

SHIPPING

Shipping is calulated based on your zip code and the weight of your order.

Orders are shipped in a heavy duty photo mailer via USPS Priority or first class mail with delivery confirmation.  Some items may ship separately from our partners. You will receive a tracking number once your order has shipped. Please allow approximately 4-5 business days on all online orders to receive the tracking information.

If you require a rush on your online order, expedited shipping is available for an additional fee. In the event of a possible shipping delay you will be contacted by email.  

TRACKING INFORMATION

Every item in every order will have a tracking number. To ensure you receive this communication from us, please add our email address info@sheedesignstudio.com to your safe sender list. If you have not heard from us make sure to search of your spam folder.

MULTIPLE SHIPMENTS

It is important to note we work with various production partners. It is very likely if you order more than one item you will receive multiple shipments.

RETURN POLICY

Due to the customized nature of our products we can not offer a refund or exchange once your order has been shipped.  In the event there is a minor defect or typo on our behalf, please contact us via email to info@sheedesignstudio.com.  We will ask you to ship the item back so we can provide it to our printing partner.  

COLORS & COMPUTER MONITORS

All computer monitors are different, so your printed materials may not match what you see on your monitor.

DAMAGED PRODUCTS

At Shee Design Studio we work hard to find the right shipping supplies and package everything up carefully and in the most secure way possible. However, once the package leaves the studio we are not responsible for damaged items caused by the shipping carrier. If your item arrives damaged due to the shipping carrier please contact us within 3 business days and we will work with you to resolve the issue.  Please provide photos of the product in question. 

LOCAL TAXES

Shee Design Studio does not charge sales tax on orders outside the state of Georgia. Shee Design Studio is only required to collect sales tax on orders to ship within the state of Georgia. A sales tax rate of 6% does apply.

CUSTOM ORDERS

Designing a custom order is always an options. If you see an item you like but want a different color, or font please let me know and I will be happy to work with you. Please allow three weeks on any orders that require customization. If you place an order with both customized and non-customized items included, please allow three weeks for the items to leave the studio.  Please contact us (info@shedesignstudio.com) for more details.